Gearlab guarantees all products to be free of material and construction defects for one year from the date of purchase. The limited warranty excludes any damage inflicted by the customer. Within the warranty period, Gearlab will repair, replace or refund any products deemed to be defective.
Please contact Gearlab Outdoors at firstname.lastname@example.org with description, photograph(s), serial number of the paddle, and proof of purchase to initiate the warranty process. If Gearlab deems the product to be defective, Gearlab will send a Return Authorization Number to the customer with instructions of how to proceed. Gearlab will arrange pickup and cover the cost of shipping. The address to return products is 3F, No 5, Ln 138, Sec 1, Longmi Rd, New Taipei City 249, Taiwan. Upon receiving the package, Gearlab will swiftly and thoroughly repair, replace, or refund the product. If the product is no longer available, Gearlab will provide a comparable replacement.