COVID-19 Update
The safety and well-being of our staff and customers is our top priority. We’re working hard to make sure that you can get your Gearlab orders as quickly as possible whilst keeping deliveries safe. We expect there be some delays to deliveries and some delivery options might not be available. You’ll be able to see all delivery options available to you at the checkout. Thank you for your patience and stay safe.


 

Transit Times
Preparing packages for delivery usually takes 5-10 business days and is NOT included in the overall shipping time (*Actual preparation time may vary due to high season). Actual transit times may vary depending on customs clearance, recipient country’s mail system, public holidays, freight, weather, and other considerations.

 

VAT, Import Duties & Custom Charges
While our oceans are free and connected, our country’s borders and duties may not be. VAT, Import Duties & Custom Charge regulations can vary significantly depending on where you live. Customers are responsible to pay any additional duties and tax if incurred at the time of delivery.

*European Union Area: VAT, Import Duties & Custom Charges are included at checkout for our EU customers when choosing shipping method including DDP (Delivered Duty Paid). This would expedites the delivery process with no additional cost.

 

Returns & Exchanges
We accept returns/exchanges of unused full-priced items purchased through GearlabOutdoors.com within 30 days of the purchase date.

*Free return shipping if we've sent you the wrong item, size, or your product arrived damaged.
*You have to pay for return shipping if you want to exchange your product for another size.

 

Disclaimer
Gearlab is striving to develop the very best products, and will do its best to promptly update information on the website. Note that the color calibration of individual computer, tablet and phone screens may not accurately depict the true product colors.

 

Privacy Policies
Protecting consumer’s privacy and the confidentiality of their personal information is important to Gearlab. Gearlab may collect personal information when required by law or to complete a purchase, but will not release this information outside of Gearlab Outdoors. Any information that customers share will only be used to supply them with improved products, services or offers. Gearlab may notify consumers of new products, services, discounts, promotions or upcoming events.

Customer’s personal information may be stored electronically or on hardcopy. Consumers should be aware that there are inherent risks associated with the transmission of personal information via the Internet; however, Gearlab will take steps to maintain the integrity and security of any personal information that they have stored. This includes taking reasonable steps to prevent interference and loss, misuse, unauthorized access, modification or disclosure of personal information.

It is important that consumers protect their privacy by ensuring that personal information is not improperly shared. Please notify Gearlab if any key information changes. If a customer prefers not to transmit personal information electronically, they should contact Gearlab at sales@gearlaboutdoors.com to arrange a transaction by mail or phone. If Gearlab no longer requires a customer’s personal information for the purposes stated in this Privacy Policy or if we have received it inadvertently, Gearlab will take reasonable steps to securely destroy it promptly, providing it is lawful to do so.

 

Contact Info
Gearlab Outdoors
3F, No 5, Ln 138, Sec 1, Longmi Rd, New Taipei City 249, Taiwan
sales@gearlaboutdoors.com

 

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